One of my core beliefs is that success, both individually and as a group, begins and ends with communication. Communication is more than just sending emails. It is fundamentally about understanding. If I tell someone to “get the paperwork completed,” I may have told them clearly to do something but it is not a guarantee…
Focus on the outcomes you will achieve more than the features of the solution you are using.
I often find myself guilty of over-explaining strategies and solutions we are trying to implement. When we build a direction from data, facts, and figures, it is easy to want to share that basis with the audience. But the reality is that the audience rarely comes in with the same general knowledge or basic understanding…
The good, the bad, and the unnecessary of workplace surveys.
Workplace surveys may be the single most popular and common way of collecting data about how employees within an office work. When change events impacting an office are planned, you can be nearly certain that a survey will be coming out in advance to gauge employee thoughts on various aspects. Insightful questions often include classics…
Are you stopping to take the time to cut through the noise that is preventing you from being successful?
One of the most important metrics I use to measure success on projects is highly subjective: Noise Ratio. Essentially, it comes down to how much yelling did we expect to happen went we rolled the solution out versus how much did we actually receive. If you hear less noise from leaders, managers, and employees than…
My thoughts on desk booking systems for managing space and occupancy (hint: I don’t like them)
Desk Booking has been the hot item in “PropTech” for over a year now. Sure, most of the systems pretend to be something like the “OS of the Workplace,” but that’s just fancy sales window dressing. The reality is that any time a company begins contemplating having fewer desks in their office than people assigned,…
Flex in Corporate Real Estate is taking on a whole new meaning.
When someone says “flex” to a person in CRE, it usually is shorthand for coworking. It means space that is on a short-term agreement that may or may not be shared with others. In most cases, the focus is on smaller use cases meaning the need for a handful of people up to maybe 10k…
Requiring people in the office seems to be the “Idea of Year 2023” based on headlines.
My first post of the year was about the fallacy behind “needing people in the office.” Unexpectedly to me, the idea that employees must be in the office a set number of days every week has grown momentum. I have been forced to step back and look at this idea from a fresh angle just…
“Needing people in the office” is a fallacy of logic that leads to bad real estate decisions.
Let’s just start off by acknowledging that most real estate hot takes this year start by trying to pretend the world is not still in the middle of a pandemic. The reality is that most of the world (but parts are still in pandemic restrictions even today) relaxed or eliminated their COVID-19 restrictions between June…
I hope everyone has a Happy Holidays and a Great New Year! I for one will be very happy to have 2022 behind me.
We have finally reached that time of the year when we all share our thoughts for the year past and our hopes for the year ahead. It’s a wonderful period meant for global introspection and resetting our mindset for what comes next. Not everyone takes it that way, but most give it a shot. 2022…
Productivity targets should never drive your workplace standards.
Productivity is the seeming Holy Grail of real estate/workplace consulting. A never-ending wave of MBAs come crashing through businesses spouting their ability to design real estate standards and strategies that will improve your company’s productivity. Every ounce of these pitches is snake oil. There has never been a study that can effectively link workplace design…