It’s something that takes time and effort. Keeping track of the history of a call and all the agreements that occur is a tedious task. But it’s one that is highly important to smooth project management. Knowing what occurred and when it happened is step 1 of project management.
I’ve not been good about this but going forward it’s going to become a priority. As it should for you.
Remember, you are not the court reporter. Capture the key decisions, issues, and action items. Everything else is clutter.
So true. I’ve always doubted the effectiveness of minutes that are true “by the minute” notes. It’s too much to be useful. Likewise, not enough detail leaves doubt that everyone agreed to the items and doesn’t contain all action items to follow-up on. It’s a fine balance between the two sides.