I struggle with accounts regularly to balance the desire for automated processes with the reality of real estate systems. It is a never ending question – what is the right balance? I’m a fan of uncomplicated processes. However, most real estate managers (when not required to do the work the!selves) are fans of controls, monitoring…
The only real way to reduce real estate cost is to reduce space.
The only real way to reduce real estate cost is to reduce space. Every other cost savings action you take is at best treading water. Anyone can move to a cheaper building, but eventually that building will cost more all over again. Anyone can reduce service levels and find cheaper vendors but your current levels…
Sometimes luck kicks you in the face and tells you what to do.
When this happens say Thank you, smile and move on. Nothing else is required.
Technology and Data Management are vague function names.
I walk into a lot of clients that look for Technology and/or Data Management to solve their problems. The thought goes that simply putting in a new system or cleaning up data will fix what is going wrong. This thought misses the root causes of what led to the issues. Technology we’ve been through many…
Content dictates Design dictates Content. #ux #ui
Designing systems is hard. Designing simple, easy-to-use systems is harder. Figuring out where to start and the structure is often the hardest. If you get the starting point wrong you will find yourself starting over from the beginning more than a handful of times. Content and Design have a dependent relationship. Without content you have…
Morning rituals make the rest of the day go smoother.
On the typical day I can be on a number of different tasks or assignments. It can be difficult to fall into a groove of just getting a single large task complete. But over the past couple of months I’ve been paying attention to the impact the start of my day has had on my…
The Cube. Find the colors that matter to you.
A sidestep from my usual post but this is a product I’ve kept looking back at over the past week. It’s call The Cube by SwatchMate (found via the wonderful blog Yanko Designs). It’s a device that does something very simple – identify the colors you see out in the everday world. At its heart…
Customer service and the path to business growth.
I’m not one of those people that believes the customer is always right. I firmly believe that my job, more often than not, is to ensure the customer makes the right decisions regardless of where their mindset currently puts them. Over at TheNextWeb they have a great article titled: The secret to super fast growth?…
My thoughts on What Are The 10 Biggest Tech Problems In Commercial Real Estate? @dukelong #cre
This is my thoughts on the question posed by Duke Long – What Are The 10 Biggest Tech Problems In Commercial Real Estate? There’s a lot of think about and the future is obviously fluid but there are a lot that needs to be thought through by everyone involved. Inconsistent definition of what CRE is. It’s…
Perfection is impossible in the service industry – and often not desired.
It’s been awhile since I brought up a Seth Godin post but yesterday’s was great: Abandoning perfection. Perfection implies that your job doesn’t and isn’t going to change. Perfection implies that you know everything that can be known about what you are doing. Perfection implies that alternatives are not a good thing. I don’t want…