One of the keys to good customer service is exceeding your customer’s expectations. By going above and beyond what they expected you to provide you place yourself in their mind as someone they’ll want to come back to again in the future. This mornings post from Mike Myatt on Influence Quotient points out that customers…
Scaling Innovation
Innovation is one of the fundamentals to making any business successful. It keeps a company on the leading edge of their industry and improves customer service, employee satisfaction, and profitability. Unfortunately, the current trend in innovation for most companies is to go for the long ball and try to come up with the idea that…
What is Consulting
It seems sometimes that every company out there has its own definition of what consulting actually is. Add to that the fact that many people have an image ingrained in their mind about it that was formed by pop culture (most notably the Bobs in Office Space). I feel it is important for me to…
Introduction
For those early adopters out there who may have found this blog before it even started, I would just like to hello and give a brief introduction of what this blog is planned to be, what I plan on covering, and where I hope to take it. Integrated Strategies is a full service consulting firm….