Uncertainty is a wonderful thing which will allow you to open up capabilities you never even knew you had. Whether it is uncertainty of what your tasks are, your job description, what “success” looks like in your world or something else entirely, uncertainty can be a wonderfully freeing concept. In real estate, uncertainty is a…
Today I relax and get ready for Thanksgiving.
I have a lot to be thankful for, but today the blogosphere doesn’t get the joys of it. It’s been a long, hard few months and it’s time to take some time for myself. Enjoy the holidays all!
#WhiteSpace in the midst of the #noise – the art of selection
Sometimes the gift of the artist is knowing when to leave the canvas blank. Knowing that less can be more – the choice of what is left out carries more weight than what was included. Adding “just one more feature” takes no skill at all. Choosing to leave out that feature though – that’s hard….
Sometimes the better solution just doesn’t win… #winning
…and that’s ok. Building the best widget to solve a problem is great, but if you can’t deliver it at a price the market wants or in a way the market wants they won’t buy it. Sometimes simple and stripped down is the best path. Having every feature possible can actually be a negative. Let’s…
No one ever wants to go first but they also don’t want to be last. #FirstMover
Amazing thing about early adopters – they can be hard to find for small audience tools. Getting the first really active users to show up can be the hardest thing. There’s something comforting to people about knowing that others have blazed the trail before them. But at the same time, most people want to be…
Great #Customer #Service is your best R&D
Everyone talks about R&D. Everyone talks about Customer Service. But never have I seen them put together. The companies that I’m most likely to provide feedback to are the ones that wow me. These (right or wrong) are the ones that I perceive as being the most customer focused. Direct client feedback, while sometimes misleading,…
Don’t just talk about it, prove it in the pitch – Put your #MoneyWhereYourMouthIs
I find it entertaining to sit through sales pitches about all the great things vendors can do for me where they sit in PowerPoint the whole time. I never leave a PowerPoint based meeting feeling confidence in someone’s ability to deliver. PowerPoint is the ultimate sales crutch – it enables people with no capabilities to…
Why aren’t more #Industrial #Engineers in #Technology Design?
When designing distribution processes, one of the key goals is to minimize the number of times an item is touched between receiving and shipping. Every time that you handle a product it adds cost and a possibility of a quality incident. Removing touches becomes a key goal. The same is often not true of web…
Thoughts on #value at a higher cost
Funny thing about customers – often they are willing to pay more if they are able to see, feel and understand the value they are paying for. Yes, many consumers do look at price first. But also see the curious case of a company known as Apple. Apple makes no bones about charging a premium…
What we can learn about our business from the #Election2012 coverage.
Hat Tip to abeskray for the comment “Hats off to Nate Silver for being a journalist and not an entertainer!” That got me thinking about how it isn’t just the news stations that too easily switch from reporting and analysis into full on entertainment mode (sometimes without realizing it). We all do it to some…